Bright & Bright are committed to protecting your privacy and your personal information.  We will only use the information we collect about you lawfully (in accordance with the EU General Data Protection Regulations May 2018).

This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

What is Personal Information?

“Personal information” is any information that relates to you and identifies you personally, either alone or in combination with other information available to us.

Personal information we collect from you

We will collect the following personal information (as applicable):

Postal Address
E-mail Address
Phone number (landline and/or mobile)

How we collect personal information

We will obtain genuine and unambiguous consent to collect and store your personal information by the following means:

  • Registering to receive automatic property alerts via our website
  • Telephone call to register as an applicant to receive property alerts, to view a property or arrange a valuation.
  • E-mail or postal request to register as an applicant to receive property alerts, to view a property or arrange a valuation.
  • Visit our offices in person to register as an applicant to receive property alerts, view a property or arrange a valuation.

How we use your personal information

We will store your personal information in order to:

  • Inform you of progress relating to your property sale or purchase.
  • Inform you of properties for sale which may be of interest to you.
  • Send you a property valuation.
  • Send you property newsletters.
  • Inform you of any promotions which may be of interest to you.
  • Send you a copy of our quarterly Outlook magazine.

Sharing/transferring personal information

We treat your personal information with care and confidentiality and do not share it with third parties, unless we have received your specific permission to do so.

How we protect your personal information

We are committed to protecting your personal information and implement appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction, or damage.

Retaining your personal information

We will keep your personal information for two years from the date you give us  your consent, unless:

  • you ask us to remove it from our database before that time


  • a longer or shorter retention period is required by law, is necessary in the course of legal proceedings or is otherwise needed for a particular purpose under applicable law.

After two years of storing your data, we will ask you for your consent for your personal information to remain on our database.

Links to other websites and services

Our website may contain links to third party websites. We have no control over how third party websites and services process your personal information. We do not review third party websites and services, and we are not responsible for such third party websites and services or their privacy practices. Please read the privacy statements of any third party websites or services that you access from our websites or services.

Your rights in relation to your personal information

Fair play and transparency are important to us. We are open about the personal information we collect and have implemented mechanisms to enable you to  exercise any rights you might have with respect to your personal information.  Your customers’ rights are as follows:

To be informed: You have the right to be provided with information about how your personal information is processed, the reason for processing, and all other relevant and necessary information to ensure that transparent processing is adhered to.

To be given access: You have the right to know if your personal information is being processed, information about the purpose of processing, information about the period for which your personal information is stored, information regarding restricting data processing, the source of data collection, any automated processes that involve your personal information, and you can also request a copy of any personal information that is being processed.

To be forgotten: You have the right to have your personal information erased if the information is no longer needed for the original purpose of processing, if you withdraw your consent, or if the information has been processed incorrectly.

To move, copy, or transfer: You have the right to obtain and reuse your personal information for your own purposes across different services. It allows you to move, copy, or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

To be able to rectify or change: You are entitled to have your personal information rectified if it is inaccurate or incomplete.

To restrict processing: You have a right to ‘block’ or suppress processing of personal information. When processing is restricted, Bright & Bright are permitted to store the personal information, but not further process it. We can retain just enough information about you to ensure that the restriction is respected in future.

To object: You have a right to object to your personal information being processed for the purpose of direct marketing or profiling, or where the basis for that processing is either public interest or legitimate interests of the controller. Where your objection is justified, the data controller must cease the

data processing.

To be protected: Bright & Bright will ensure all data processing activities for each customer that are adequately risk managed.

How to contact us

If you wish to update/amend your personal information, withdraw your consent or discuss any issues relating to your personal information and privacy please e-mail Bright and Bright: or telephone us on: (01304) 374071.

Contact us


2019 © Bright & Bright. All rights reserved. Terms and Conditions | Privacy Policy | Cookie Policy
Bright & Bright. Registered in England & Wales.  Company No: 4893369.  Registered Office Address: 1-2 Rhodium Point, Hawkinge Business Park, Spindle Close, Hawkinge, Folkestone CT18 7TQ.  VAT Registration No: 247 6419 83

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